Shipping Policy

Shipment processing time

All orders are processed within 24-48 hours.

Please note - processing and shipping time refers to weekdays. We are experiencing a large volume of orders if we suspect any delays we will reach out to you via email.

Shipping rates and delivery estimates

It depends on where you are. Orders processed here will take approximately 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-12 days.

Delivery details will be provided in your confirmation email. However, due to COVID-19 average order arrival time is approximately 10-15 days.

Shipment confirmation and order tracking

You will receive a shipment confirmation when your order is processed. You will then receive tracking shortly after. Please note that tracking will take a day or two to update.

Customs, duties, and taxes

Incents is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Incents is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.